Terms of service

1. Introduction and general conditions

These Terms of Service explain the conditions for accessing our website, using the services provided by our store and completing purchases within Australia.

By accessing our website or placing an order, customers acknowledge that they have read and agreed to these terms.

2. Customer accounts and responsibilities

Certain website features may require customers to create an account.

Customers agree to provide accurate, complete and up-to-date information when registering or placing an order.

Login details must be kept secure and confidential and must not be shared with third parties. Customers are responsible for activities carried out through their accounts.

Our store reserves the right to restrict or deactivate customer accounts if improper use or activities interfere with the normal operation of our website.

3. Products, availability and pricing

Products displayed on our website are described and presented with reasonable care and detail.

Minor differences in colour, dimensions or finishes may occur due to manufacturing processes, lighting conditions or device display settings.

All prices are displayed in Australian dollars (AUD). Any applicable taxes and additional charges will be clearly displayed during checkout before payment is completed.

Price changes will not affect orders that have already been confirmed.

If a product becomes unavailable after an order has been confirmed, we will notify the customer and arrange a full refund of the amount paid.

4. Orders and payments

By placing an order, customers confirm their acceptance of these Terms of Service.

The full order amount must be paid when the purchase is confirmed.

Payments are processed through secure payment systems.

After successful payment, customers will receive an order confirmation email.

Our store reserves the right to decline orders in cases involving obvious errors, unusual activities or technical problems that prevent the transaction from being completed correctly.

5. Shipping and delivery

Once payment has been successfully received, orders are generally processed within 4 business days.

Order processing includes:

Order detail verification.
Product quality checks.
Secure packing and preparation for dispatch.

Processing cut-off time:

Orders placed before 4:20 pm on a business day will begin processing on the same business day.
Orders placed after 4:20 pm will begin processing on the next business day.
Orders placed on a public holiday will begin processing on the next business day.

All orders are shipped using our standard delivery service.

The estimated delivery timeframe is 7–13 business days from the date of dispatch.

All products qualify for free standard shipping within Australia.

For further information, please refer to our Shipping Policy.

6. Order cancellations

Customers may request an order cancellation within 24 hours after payment, provided the order has not been dispatched.
If the order has already been dispatched or more than 24 hours have passed since payment confirmation, cancellation will no longer be available.
In these circumstances, customers may request a return by following the procedure outlined in our refund policy.

For further information, please refer to our Order Cancellation Policy.

7. Returns and refunds

Our store does not offer direct product exchanges. This arrangement helps us maintain organised order processing, accurate inventory records and proper inspection of returned products.

Customers may request a return within 30 days of receiving their order.

Returned products must meet the following conditions:

Products must remain in their original condition and must not have been used.
All accessories and instruction manuals must be included. Original packaging should also be retained wherever possible.
The return request must include the order number and the reason for the return.

A return shipping label is included inside the original parcel. Customers will receive the return label together with their purchased products.

Once returned products have been received and inspected, refunds will generally be processed within 2–6 business days.
Refunds will be issued using the original payment method used to complete the purchase.
The time required for the refunded amount to appear in the customer's account may vary depending on the payment provider and financial institution.

Return shipping costs for change-of-mind returns are the customer's responsibility. If a product arrives damaged, is faulty or is sent incorrectly, our store will cover the reasonable return shipping costs.

For further information, please refer to our Refund Policy.

8. Personal information

Personal information is collected and used to manage customer orders, communicate with customers and maintain the normal operation and security of our website.

Our store takes reasonable steps to protect personal information and handle customer data responsibly.

9. Dispute resolution

If a disagreement arises concerning website use or an order, our store will make reasonable efforts to resolve the matter through direct communication with the customer.

Customers may also seek assistance through appropriate Australian consumer support channels if a satisfactory outcome cannot be reached.