Contact information
1. Introduction and availability
Our customer service team is available to assist with enquiries about products, orders and services offered through our website.
Our store aims to provide clear, prompt and personalised customer support before and after purchase.
You can submit enquiries through the contact details provided on our website. Each request will be reviewed and handled as soon as possible.
2. Contact methods
Our customer service team can be reached through the contact channels listed below.
To help us manage your enquiry efficiently, we recommend providing the following information:
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Your order number, if available.
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Your full name.
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A clear description of your enquiry or the issue you have experienced.
Providing these details helps us review and manage each request in an organised and accurate manner.
3. Customer service hours
Our customer service team is available Monday to Friday, from 9:20 am to 4:20 pm (excluding public holidays).
Enquiries received outside these hours will be reviewed on the next business day.
We aim to provide clear, complete and professional responses to all enquiries.
4. Customer support approach
Our customer service focuses on providing transparent communication, personalised assistance and careful handling of each customer request.
Every enquiry is reviewed individually so we can provide a helpful response.
Our customer support aims to provide:
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Clear and reliable communication.
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Organised assistance with orders and delivery enquiries.
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Support throughout the purchasing process.
5. Customer service contact details
Email: offers@natiioabode.com
Phone: +81 (801) 522 76 61
Address: 202, 7-13-14 TSUDANUMA, NARASHINO-SHI, CHIBA 275-0016, JAPAN
Business hours: Monday to Friday, 9:20 am – 4:20 pm (excluding public holidays)
Service area: Australia