Refund policy

1. General information

This policy explains the procedures for handling product returns and refunds for orders placed through our website.

Our store follows an organised order management process to provide reliable customer support and a smooth shopping experience.

2. Return timeframe and conditions

Customers may request a return within 30 days of receiving their order.

Returned products must meet the following conditions:

Products must remain in their original condition and must not have been used.
All accessories and instruction manuals must be included. Original packaging should also be retained wherever possible.
The return request must include the order number and the reason for the return.

Products showing signs of use, damage caused by the customer or alterations unrelated to transportation may not qualify for a return.

A return shipping label is included inside the original parcel. Customers will receive the return label together with their purchased products and can use it to send items back.

3. No direct exchanges

Our store does not offer direct product exchanges. This arrangement allows us to manage orders and stock more efficiently, maintain accurate inventory records and inspect returned products before processing refunds.

Customers wishing to purchase a different item can return the original product in accordance with this policy and place a new order separately.

4. Return and refund procedure

To request a return, customers must follow these steps:

Contact our customer support team and provide the order number and reason for the return.
Follow the return instructions provided by our customer support team.
Use the return shipping label included inside the original parcel.
Pack the product carefully and send it back according to the instructions provided.

Once the returned product has been received and inspected, the refund will generally be processed within 2–6 business days.

Refunds will be issued through the original payment method used to complete the purchase.

The time required for the refunded amount to appear in the customer's account may vary depending on the payment provider and financial institution.

5. Return shipping costs and responsibility

Return shipping costs will be the customer's responsibility for returns due to a change of mind or personal preference.

If a product arrives damaged, is faulty or is sent incorrectly, our store will cover the reasonable return shipping costs.

Customers are responsible for taking reasonable care of the product while it is being returned. We recommend retaining the shipping receipt and tracking information until the returned parcel has been received by our returns facility.