Privacy policy

1. General information

This Privacy Policy explains how our store collects, uses, stores and protects personal information through our website and during interactions with customers.

This policy applies to all services provided through our website and all interactions between users and our store.

By accessing our website or placing an order, users acknowledge that they have read this Privacy Policy.

2. Personal information collection and cookies

Personal information may be collected directly when customers:

Create a customer account or place an order.
Complete a contact form or request customer support.
Browse or use our website through cookies and similar technologies.

The information collected may include:

Full name.
Residential or delivery address.
Email address.
Payment information.
Technical information, such as IP address, browser type and pages visited.

Cookies are used to:

Maintain the technical operation of our website.
Support customer account access.
Analyse website usage and performance.
Improve website navigation and the shopping experience.

Non-essential cookies can be managed or disabled at any time through website or browser settings.

We use cookies and handle personal information with care, following applicable privacy and data protection requirements in Australia.

3. Use and sharing of personal information

Personal information is collected and used for the following purposes:

Managing and processing customer orders and deliveries.
Providing customer support and handling enquiries or return requests.
Improving the services provided through our website.
Sending promotional or service communications where customers have previously given permission.

Personal information may be shared with selected service providers when necessary to operate our store, including:

Shipping and logistics providers responsible for delivering orders.
Payment providers responsible for processing transactions.
Technical service providers responsible for website hosting, maintenance and security.

These service providers are expected to protect personal information and maintain confidentiality.

Our store does not sell customers' personal information to third parties.

4. Data retention and cookie management

Personal information is retained only for as long as reasonably necessary to fulfil the purposes described in this policy.

Our general retention periods are:

Customer information: up to 5 years after the commercial relationship ends.
Financial and transaction records: up to 10 years.

In certain circumstances, personal information may be processed or stored outside Australia by service providers involved in operating our website and handling customer orders.

Cookies are generally stored for a maximum period of 12 months, although the actual duration may vary depending on the cookie type and browser settings.

Customers can manage or withdraw their cookie preferences at any time through their browser or website settings.

5. Customer privacy choices

Customers may contact our store to:

Request information about the personal information we hold.
Request corrections to inaccurate or incomplete information.
Request the deletion of personal information where retention is no longer necessary.
Request restrictions on the handling of their personal information where appropriate.
Request a copy of their personal information in a commonly used electronic format.
Object to certain uses of their personal information.
Withdraw previously provided consent where consent is the basis for its use.

To make a privacy request, customers can contact our customer support team using the contact details provided below.

6. Personal information handling and security

Our store handles personal information for the following purposes:

Processing orders and providing requested services.
Maintaining financial, transaction and store records.
Using customer-provided permission for communications and other authorised activities.
Protecting website security and maintaining internal operating systems.

We use reasonable technical and organisational security measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

Access to personal information is limited to people and service providers who need it to perform their assigned tasks.