1. Cancellation conditions
This policy explains the conditions, procedures and timeframes for cancelling orders placed through our website with delivery addresses within Australia.
Customers may request an order cancellation only before the order has been dispatched or handed over to the shipping carrier.
2. Cancellation request timeframe
Customers may request to cancel an order within a maximum of 24 hours after payment has been completed, provided the order has not yet been dispatched.
If the order has already been dispatched or more than 24 hours have passed since payment confirmation, cancellation will no longer be available.
In these circumstances, customers may request a return in accordance with our return policy.
Cancellation requests received within the permitted timeframe will qualify for a full refund of the amount paid.
3. How to request an order cancellation
To request an order cancellation, customers must provide the following information:
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Contact our customer support team by email or phone.
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Provide the order number.
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State the purchase date.
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Briefly explain the reason for the cancellation request.
A cancellation will only be confirmed once written confirmation has been received from our customer support team.
If the order is still being prepared and has not been dispatched, we will cancel the order and arrange the refund as soon as possible.
4. Refunds
Once the cancellation has been confirmed, the refund will generally be processed within 2–6 business days.
Refunds will be issued using the original payment method used to complete the purchase.
The time required for the refunded amount to appear in the customer's account may vary depending on the payment provider and financial institution.
5. Customer support
For assistance with order cancellations or refunds, please contact our store using the details below.
Email: offers@natiioabode.com
Phone: +81 (801) 522 76 61
Address: 202, 7-13-14 TSUDANUMA, NARASHINO-SHI, CHIBA 275-0016, JAPAN
Business hours: Monday to Friday, 9:20 am – 4:20 pm (excluding public holidays)
Service area: Australia